This Shipping Policy governs all order processing, shipping, and delivery services for purchases made on our website. It applies to customers located in the United States, European Union member states, and other eligible Western regions. Formulated in compliance with international cross-border e-commerce regulations and local consumer protection laws, this policy outlines standard shipping terms for all orders. By placing an order on our platform, you acknowledge and agree to the terms below.
1. Order Processing Time
All orders undergo payment verification, sorting, and packaging within 1 to 3 business days after successful payment confirmation. Business days exclude weekends, public holidays, and regional statutory holidays. During peak shopping seasons, promotional events, or periods of high order volume, order processing may be delayed by 1–2 business days due to operational backlogs.
Once your order is dispatched from our warehouse, you will receive an official shipping confirmation email containing your unique tracking number and a real-time logistics inquiry link for order monitoring.
2. Shipping Coverage & Logistics Carriers
We provide standard international shipping services to the United States and all European Union member countries. We reserve the right to suspend or restrict delivery to specific regions due to local logistics restrictions, customs policy adjustments, regional service suspensions, or force majeure events without prior notice.
We cooperate with qualified international logistics providers and local postal services to ensure stable, safe, and trackable package delivery. The shipping carrier is automatically assigned based on your delivery destination and package specifications and cannot be manually selected by customers.
3. Estimated Delivery Time
Delivery times are calculated from the date your order ships out. The following estimated timeframes are for reference only and do not constitute a legally guaranteed delivery date:
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United States: 7–15 business days
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European Union Countries: 8–18 business days
Delivery delays may occur due to customs clearance inspections, extreme weather conditions, local terminal distribution backlogs, peak shipping periods, and other uncontrollable external factors. We are not liable for reasonable logistics delays caused by objective external circumstances.
4. Shipping Fees & Free Shipping Rules
All shipping fees are automatically calculated and clearly displayed at checkout based on your shipping destination, package weight, volume, and final order value. No hidden fees will be charged for any orders.
We offer free standard shipping for orders that meet the minimum order threshold displayed on our website. Free shipping standards may be adjusted according to regional promotional activities and market policy updates. Expedited shipping services are available in selected regions, with additional service fees clearly specified at checkout.
5. Customs Duties, Taxes & Related Charges
All international cross-border shipments may be subject to import duties, value-added taxes, customs clearance fees, and other official charges imposed by the destination country. Customers are solely responsible for all applicable taxes and customs-related fees.
We do not pre-pay, cover, or reimburse any import-related charges. Any delivery failure, package detention, return, or additional costs caused by unpaid fees or incomplete customer customs documentation shall be fully borne by the customer.
6. Order Modification & Cancellation Rules
You may modify your shipping address, contact information, or cancel your order free of charge before the order is processed, packaged, and shipped. Once the order enters packing or shipment dispatch status, no further modifications or cancellations will be accepted.
We are not responsible for delivery failures, lost packages, or additional shipping costs resulting from incorrect, incomplete, or invalid address information provided by customers.
7. Lost, Stuck or Damaged Packages in Transit
Customers may track package status in real time using the official tracking number. If your package is confirmed lost by the logistics carrier, stuck in transit for an abnormal extended period, or arrives with severe transit damage, please contact our support team and submit a verification request within 5 business days after the estimated delivery date.
After successful verification and confirmation with the logistics provider, we will provide eligible solutions including free reshipment or full refund. Minor package surface wear that does not affect the normal use of items is not eligible for compensation.
8. Undeliverable & Returned Shipments
Packages that cannot be successfully delivered due to incorrect customer addresses, customer refusal to accept delivery, long-term unclaimed status, or voluntary customer rejection will be returned or disposed of in accordance with international logistics regulations. All resulting return shipping fees, secondary delivery costs, and handling losses shall be borne by the customer. We reserve the right to refuse full refunds for failed deliveries caused by customer-related reasons.
9. Force Majeure
We are not responsible for shipping delays, package damage, loss, or service failures caused by uncontrollable force majeure events, including natural disasters, severe weather, national policy adjustments, customs suspension, logistics service interruptions, and other objective emergencies beyond our control.
10. Policy Updates
We reserve the right to update and revise this Shipping Policy to comply with legal requirements and business service optimizations. The latest version will be published on this page and take effect immediately. Your continued use of our website and placement of orders constitute acceptance of the updated policy terms.
11. Contact Support
If you have any questions regarding shipping time, shipping fees, package tracking, or policy clauses, please contact our official customer support team through the website support channel. We will respond to and resolve all valid customer inquiries within 24–48 business hours.